Privacy Policy

At HermTEA.com (“we,” “our,” or “us”), your privacy matters to us. We believe trust is the foundation of any good cup of tea — and that includes how we handle your personal data. This policy explains, in clear and simple terms, what information we collect, how we use it, and the choices you have.
1. Information We Collect
When you visit HermTEA.com, we may collect:
Device Information: things like your IP address, browser type, time zone, and browsing activity (such as the pages you view). This helps us improve the site and make your experience smoother.
Order Information: when you place an order, we need details like your name, shipping address, payment information, email, and phone number — so we can process and deliver your tea.
2. How We Use Your Information
We use your information to:
Run our website properly and give you a seamless shopping experience.
Process your orders, payments, and deliveries.
Stay in touch — whether it’s updates on your order, customer support, or (if you’ve agreed) sending you news, promotions, or tea stories.
Sometimes we work with trusted service providers (such as payment processors, logistics partners, and e-commerce platforms) to help us fulfill your order and improve our services.
3. Your Rights
Depending on where you live, you may have rights such as:
Accessing, updating, or correcting your personal information.
Requesting deletion of your data.
Restricting or objecting to how we process your data.
Requesting a copy of your information in a portable format.
If you’d like to exercise any of these rights, just write to us at info@hermtea.com
If you’re in Europe, your rights are protected under GDPR.
If you’re in California, you also have rights under the CCPA, including access to and deletion of your data.
4. Cookies
Cookies are small files that help us remember your preferences and improve your experience.
Essential Cookies: keep the site working (e.g., shopping cart).
Performance Cookies: help us understand how visitors use the site.
Advertising Cookies: may be used to show you more relevant offers.
You can manage or block cookies in your browser settings, but please note some features may not work as intended without them.
5. Keeping Your Data Safe
We take security seriously and use appropriate safeguards to protect your data. While no system is 100% secure, we do our best to prevent unauthorized access, misuse, or loss.
6. Links to Other Websites
Sometimes we may link to external websites. We don’t control their privacy practices, so we encourage you to check their policies too.
7. When We May Share or Disclose Information
We’ll only share your information when it’s necessary (e.g., processing your order) or required by law. We may also disclose information to protect our rights, prevent fraud, or ensure safety.
8. Changes to This Policy
We may update this Privacy Policy from time to time, for example if laws change or we introduce new features. If we make important updates, we’ll let you know.
9. Contact Us
We want you to feel comfortable and confident shopping with HermTEA.
If you have any questions about this Privacy Policy, you can always reach us at:
📧 Email: info@hermtea.com