Shipping Policy
📦 Shipping Origin
Savor the Tea, We’ll Handle the Journey.All orders are shipped directly from our fulfillment center in Chengdu, China — close to the heart of China’s finest tea-growing regions. To help make global shipping more accessible, we offer subsidized rates and free shipping thresholds across different regions.
⏱️Order Processing Time
Most products offered in our online store are in stock, Orders are processed within 1–3 business days after payment is confirmed.Orders placed during the weekend are processed on Monday.
Unfortunately, in rare cases products may run out of stock. In such situations, we’ll have to wait for restocking and it may take 2-4 working days to process your order.
🌍 Shipping Regions & Shipping Fees
Shipping costs vary by region. Most countries enjoy free shipping on orders over USD $55. Please find details below:
| Zone | Free Shipping | Standard Shipping (for orders below $59) | Estimated Delivery Time |
|---|---|---|---|
| Asia: South Korea, Philippines, Malaysia, Japan, Thailand, Singapore, Indonesia | Orders Over $45 | $7.9 | 5–7 business days |
| Europe: UK, Germany, France, Italy, Spain | Orders Over $59 | $12.9 | 7-10 business days |
| North America：United States, Canada | Orders Over $55 | $9.9 | 8–13business days |
| Other regions: Australia, Middle East, South America) | Orders Over $75 | 15.9 | 10–15 business days |
⚠️ Delivery times are estimates and may vary depending on customs processing and destination.
We promise it’ll be worth the wait. If your country is not listed at checkout, feel free to contact us at info@hermtea.com.
📦 Tracking Your Order
Once your order ships, you will receive a confirmation email with a tracking number.
You can track your shipment via the link provided in your email.
🛃 Customs & Duties
International customers are responsible for any applicable customs fees, taxes, or import duties.
We do our best to minimize declared values, but policies vary by country.
❓ Questions?
Please contact us anytime at info@hermtea.com.We’re happy to help with shipping questions or special requests!
Country-Specific Information
South Korea: When shipping to South Korea, please ensure your mobile phone number is correct, as it will be used for identification at customs. Ideally, also provide a Personal Customs Clearance Code in the VAT field of your address details. For more information about the Personal Customs Clearance Code, please visit customs.go.kr
Brazil: For shipments to Brazil, it is mandatory to include your personal Tax Number in the shipping details. You may enter your Tax Number in the second address line or in the company name field.
Japan: For shipments to Japan, it is mandatory to provide the shipping address in Japanese.
