Terms of service

Welcome to HermTEA.com (“we,” “our,” or “us”). Thank you for being part of our community. These Terms of Use (“Terms”) are here to help you understand how our website, mobile apps, and related services (“Services”) work. By accessing or using our Services, you agree to these Terms, which form a mutual agreement between you and HermTEA, Inc.
We’ve written these Terms to be clear and straightforward, so you know what to expect when enjoying tea with us online.
1. Definitions
Services: Our website, mobile apps, loyalty programs (e.g., Loyal Citizens, Subscribe & Steep), and related offerings that allow you (“Citizens”) to discover and purchase HermTEA products.
Content: Includes “Our Content” (materials owned by HermTEA or our partners) and “Citizen Content” (user-generated contributions, such as reviews or posts).
2. Who Can Use Our Services
Age Requirement: You need to be at least 18 years old and legally able to enter into contracts.
Compliance with Laws: Please use our Services responsibly and in accordance with applicable laws. If legal issues arise, we may need to limit or revoke access.
3. Accounts and Responsibilities
Creating an Account: Provide accurate details when signing up, and keep your contact and billing information current.
Security: Keep your password safe and let us know if you suspect unauthorized activity.
Fair Use: Please do not impersonate others, misuse accounts, or allow unauthorized access. You are responsible for activity linked to your account.
4. Content and Intellectual Property
HermTEA’s Rights: Our trademarks, creative content, and other materials are protected by intellectual property laws. Please do not copy, misuse, or distribute them without permission.
Citizen Content: By sharing content (such as reviews), you grant HermTEA a non-exclusive, royalty-free license to use and share it in ways that support our community.
5. Respectful and Lawful Use
Use our Services for positive and lawful purposes.
Please avoid harmful, misleading, or unauthorized content.
Do not attempt to breach security or misuse the platform (e.g., hacking, scraping).
6. Cookies and Data
We use cookies to make your experience smoother. Some are essential for functionality (like shopping carts), while others help us improve performance or share relevant offers.
You can adjust your browser settings to manage cookies, though some features may be limited.
7. Links to Other Websites
Our Services may include links to third-party sites. We do not control those websites, so we encourage you to review their policies separately.
8. Payments and Subscriptions
Payments: Transactions are processed in USD through secure third-party providers (such as PayPal).
Subscriptions and Refunds: These follow our posted policies. If there’s an issue, we encourage you to contact us before filing disputes.
Chargebacks: To keep things smooth, please work with our support team first — we’re here to help.
9. Warranties and Limitations
Disclaimer: Our Services are provided “as is.” While we strive for accuracy and reliability, we can’t guarantee the site will always be error-free or uninterrupted.
Liability: HermTEA is not responsible for indirect, incidental, or consequential damages, including data loss or third-party actions.
10. Dispute Resolution and Governing Law
Resolution: If a disagreement arises, we aim to resolve it fairly. Any disputes will be handled through binding individual arbitration in Marin County, California, under AAA rules. Class actions are not permitted.
Applicable Law: These Terms are governed by the laws of California, excluding conflict of laws principles.
11. Ending or Modifying Services
Your Choice: You may close your account at any time by contacting us.
Our Rights: We may suspend or terminate accounts that violate these Terms.
What Stays in Effect: Key provisions (like intellectual property and liability) remain valid even after termination.
12. Updates and Entire Agreement
We may update these Terms occasionally. Significant changes will be communicated, and continued use of our Services means you accept the updated Terms.
These Terms represent the entire agreement between you and HermTEA.
Acknowledgement
By using HermTEA’s Services, you confirm that you have read, understood, and agree to these Terms.