Terms of service

Welcome
Welcome to HermTEA.com (“we,” “our,” or “us”). Thank you for joining our community!
These Terms of Use (“Terms”) explain how our website, mobile apps, and services (“Services”) work.
By using our Services, you agree to these Terms. These Terms form a binding agreement between you and HermTEA, Inc.
In short: Using our Services means you accept these rules.
1. Definitions
Services: Website, mobile apps, loyalty programs (e.g., Loyal Citizens, Subscribe & Steep), and related offerings.
Content:
Our Content: Materials owned by HermTEA or our partners.
Citizen Content: User-generated content like reviews or posts.
Summary: “Services” = what we offer; “Content” = what we or you post.

2. Who Can Use Our Services
You must be at least 18 years old.
You must be legally able to enter into contracts.
Use Services responsibly and follow all laws. Breaking the law may result in limited or revoked access.
Summary: Only adults can use our Services, and everyone must follow the law.

3. Accounts & Responsibilities
Sign Up: Provide accurate information and keep it updated.
Security: Keep your password safe. Report unauthorized access immediately.
Fair Use: Do not impersonate others or misuse accounts. You are responsible for all activity on your account.
In short: Keep your account secure and use it responsibly.

4. Content & Intellectual Property
HermTEA Rights: Our trademarks, content, and materials are legally protected. Do not copy or distribute without permission.
Citizen Content: By posting content, you grant HermTEA a non-exclusive, royalty-free license to use it to support the community.
Summary: Respect HermTEA’s content and know your contributions help the community.

5. Respectful & Lawful Use
Use Services positively and lawfully.
Avoid harmful, misleading, or unauthorized content.
Do not attempt to breach security (e.g., hacking).
Summary: Use our Services responsibly and respectfully.

6. Cookies & Data
We use cookies to improve your experience:
Essential cookies (shopping cart functionality).
Performance cookies (site improvement and relevant offers).
You can manage cookies in your browser, but some features may be limited.
Summary: Cookies help us give you a better experience.

7. Links to Other Websites
Our Services may include links to third-party sites.
We do not control those sites. Review their policies separately.
Summary: Third-party sites have their own rules.

8. Payments & Subscriptions
We process payments in USD through secure providers like PayPal.
Subscription and refund policies follow our posted rules. Contact support first if issues arise.
Chargebacks may disrupt your experience; work with support before filing disputes.
Summary: Pay securely and follow subscription/refund rules.

9. Warranties & Limitations
Disclaimer: We provide Services “as is.” We strive for accuracy but cannot guarantee error-free or uninterrupted service.
Liability: HermTEA is not responsible for indirect, incidental, or consequential damages, including data loss or third-party actions.
Summary: Use Services at your own risk; HermTEA is not liable for indirect issues.

10. Dispute Resolution & Governing Law
Resolution: We aim to resolve disputes fairly. Any disagreements are handled through binding individual arbitration in Marin County, California (AAA rules). Class actions are not permitted.
Applicable Law: California law governs these Terms.
Summary: Legal disputes follow arbitration under California law.

11. Ending or Modifying Services
Your Choice: You may close your account anytime by contacting us.
Our Rights: We may suspend or terminate accounts that violate these Terms.
What Stays in Effect: Key provisions (intellectual property, liability) remain valid after termination.
Summary: You can close your account; we can enforce rules.

12. Updates & Entire Agreement
We may update Terms occasionally. Significant changes will be communicated. Continued use means you accept updated Terms.
These Terms represent the entire agreement between you and HermTEA.
Summary: Keep using Services = you agree to updates.

Acknowledgement
By using HermTEA Services, you confirm that you have read, understood, and agree to these Terms.